Website Terms of Service

Welcome to www.wefutureleaders.com.au (‘Website’). Throughout the Website, the terms ‘Us’, ‘We’, ‘Our’ refer to We, Future Leaders Pty Ltd ACN 651 832 058.

We offer the Website, including all information, content, services, tools and products (collectively ‘Products and Services’) available from the Website to you the user (‘You’, ‘Your’ or ‘User’) conditioned upon Your acceptance of all terms, conditions, policies (including but not limited to the Privacy Policy) and notices published on the Website from time to time (collectively the ‘Terms of Service’).

By accessing or using any part of the Website You agree to be bound by these Terms of Service.

These Terms of Service apply to all Users of the Website including without limitation Users who are browsers, vendors, customers, members, merchants, and/or contributors of content.

We, Future Leaders Pty Ltd ACN 651 832 058 (‘We Future Leaders’, ‘We’, ‘Us, ‘Our’) provide tutoring, mentoring and coaching services to school-aged children (‘Students’) (‘Services’).

These Terms of Service (‘Terms’) set out the terms on which We, Future Leaders Pty Ltd offer to provide, and You agree to accept, the Services.

Your acceptance of the Services constitutes acceptance of these Terms (as revised from time to time) and these Terms constitute a binding agreement between You and We, Future Leaders.

We may modify these Terms at any time and any such modifications shall be deemed effective immediately upon providing the same to You. Your continued acceptance of the Services shall constitute Your acceptance of the modified Terms.

In these Terms of Service, the terms ‘Client’, ‘You’ and ‘Your’ refer to the individual or entity that agrees to, or uses, the Services.

Proposal

● Prior to providing the Services, We, Future Leaders will provide each Client with a proposal which sets out the cost for the following:

        ○ The Services to be provided; 

        ○ The cost associated with the Services (‘Fee’); and 

        ○ The billing cycle for the Services. 

     (’Proposal’) 

● The Proposal is offered on the basis of these Terms 

● Your payment of any Fee constitutes acceptance of the Proposal and these Terms. 

● Unless we agree otherwise, Proposals will be offered on annual basis. 

Enrolment for year

● All Student enrolments are for the duration of the full school year. 

● Upon enrolment, You become liable for the first term’s Fees in advance, which must be paid in accordance with the Proposal. 

● Subsequently, the Fees for each term are payable in accordance with the Proposal and will automatically continue on a rolling term-to-term basis. 

● Other than as set out in these Terms, Fees are non-refundable and will not be reduced or credited in the event of withdrawal, non-attendance or any decision to cease participation before the end of the year. 

● In exceptional circumstances, We may consider requests for Fee adjustments or credits on a case-by-case basis. Any such adjustments are made entirely at Our discretion and must be agreed to in writing. 

Trial

● New Students have the option of one paid trial prior to yearly enrolment. 

● Following the end of a paid trial, if a Client wishes to enrol a Student, they must do so for the entirety of the year. 

Termination

● You may only terminate these Terms in accordance with the terms herein by providing Us with 2 weeks' written notice. 

● We may immediately terminate these Terms if: 

      ○ We cease providing the Services; or 

      ○ You breach your obligations under these Terms or under any laws, regulations or codes of conduct that may apply. 

● In the event of these Terms being terminated, You will not be entitled to any refund or compensation (unless otherwise detailed under these Terms or required by law). 

Fee & Payment Policies 

● Once paid, all Fees are non-refundable (unless otherwise set out in these Terms). 

● Unless otherwise agreed by We, Future Leaders (such in the case of NDIS funding), all payments for Services must be made by the Client by way of direct debit. 

● You warrant that the direct debit information You provide to Us is true and complete, that You are authorised to use the account to make the payment and that You will maintain sufficient funds in Your account to cover the ongoing Fees. 

● Direct debits will occur to the value and frequency detailed in the Proposal. 

● If the Client's bank account has insufficient funds at the time of a direct debit, a dishonour fee of $5.00 will be applied for every failed payment. 

● If any Fees remain outstanding 7 days after the due date, a $5.00 late payment fee will be charged, and an additional $5.00 late fee will be applied for every subsequent week that the payment is late to cover the administration costs required to recover late payments. 

● Nothing prevents Us from taking any action necessary to recover any unpaid fees. If You fail to pay, Your information may be passed on for collection and or legal action. You acknowledge and agree that You are liable for and will pay all costs including debt collection, commission, solicitor’s fees and any out of pocket expense. 

● If You fail to pay Fees, We may suspend a Student’s participation in our sessions until payment is made. 

● Sessions will be billed based on the We, Future Leaders term calendar, which may differ from the NSW school calendar. 

● If We, Future Leaders accidentally overcharges the Client's bank account due to administration error or otherwise, Clients have the option to receive the value of the difference between the overcharged amount and the correct amount, in the form of a refund or credit note towards future sessions. 

● If We, Future Leaders accidentally undercharges the Client's bank account due to administration error or otherwise, We, Future Leaders reserves the right to recover the undercharged Fees. 

● Sessions that fall on a public holiday will not occur and therefore, for regular direct debit Clients, the billing cycle will end one week early and for Clients who pay upfront, the overall Fee will be reduced accordingly. 

Cancellation and alteration to enrolment 

● Clients who wish to cancel or alter their enrolment in any group or individual session must provide Us with 2 weeks' written notice (by way of email). Receipt of this notice will be acknowledged by Us by return email. Billing will continue until the end of the 2 week notice period regardless of attendance. 

Student sessions 

● Students who arrive late to their scheduled session will still be required to finish at the originally booked end time. No credits or refunds will be applied for any missed time due to late arrival. 

● In the event that a group or personal session begin late due to We, Future Leaders delays or technical difficulties, lost time will be made up over future sessions. Please note that due to timetabling, it may not always be possible for this make-up time to occur in one block. 

● Group sessions and workshops require a minimum of 2 Student enrolments in order to proceed. If the group session or workshop does not have the minimum enrolment requirements, Clients have the option to pay 1:1 rates, otherwise, the group session or workshop will be cancelled. 

● Families are responsible for collecting Students at the program's scheduled finish time. A late collection fee of $10.00 for any late collection past 5 minutes will be charged. 

Family & Multi-Session Discounts 

We, Future Leaders offers the following family and multi session discounts: 

● A 10% discount applies when a family enrols in two (2) or more sessions per week. 

Please note that family and multi-session discounts only apply where the total hours of session time within a family is a minimum of two (2) hours, across two (2) or more sessions within a week. For example: 

● Sibling 1 attends 2 x 30 minute sessions per week and Sibling 2 attends 1 x 1 hour session per week. This totals 2 hours for the family across 3 sessions within the week, therefore qualifying for the discount. 

● Student A attends 3 x 1 hour sessions per week. This totals 3 hours for the family across 3 sessions within the week, therefore qualifying for the discount. 

● Student B attends 1 x 2 hour session per week. While the minimum hours have been met, the minimum sessions have not, therefore, not qualifying for the discount. 

For the purposes of these Terms, ‘family’ means individuals within the immediate family. Extended family members, such as cousins, relatives living elsewhere, or non-household members, are not eligible for family discounts. 

Enrolment Policies 

Group Sessions 

Annual Commitment 

Class enrolment secures a place for the Student for the entire year, regardless of attendance. Accordingly, no refunds, credits, or fee reductions will be provided for missed sessions, irrespective of the reason or notice given (unless otherwise set out in these Terms). You become liable for the first term’s Fees in advance, which must be paid in accordance with the Proposal. As all classes are expected to be at capacity, make-up classes are not available. 

We, Future Leaders cancellations 

● In the event that the usual group session tutor is unavailable due to sickness or otherwise, We, Future Leaders will provide a replacement tutor, and the session will proceed and Clients billed as usual. 

● If a replacement group session tutor is unable to be arranged, We, Future Leaders will cancel the scheduled Group session and Clients will have the option to either: 

       ● Apply the value of the missed session as credit towards the next term; 

       ● Only where Clients have paid upfront and are discontinuing the Services in the next term, will a refund be available. 

1:1 Tutoring (in person or online) 

Annual Commitment 

1:1 tutoring requires a commitment for the entire year unless otherwise agreed in writing with We, Future Leaders management. Enrolment secures a dedicated tutoring time allotment for the Student for the full year irrespective of attendance, and Clients will be billed accordingly (unless otherwise set out in these Terms). 

Client Cancellations 

● Less than 24 Hours’ Notice: If a Client provides less than 24 hours’ notice of cancellation, for any reason, no rescheduling, make-up session or refund will be permitted. 

● More than 24 Hours’ Notice: If a Client provides more than 24 hours’ notice of cancellation, for any reason, the Client may reschedule the session in accordance with Our make-up policy. 

We, Future Leaders' Cancellations 

● Tutor Unavailability: If the scheduled 1:1 tutor is unavailable due to illness or other reasons, We, Future Leaders will provide a replacement tutor. In such cases, the session will proceed as normal. 

● No Replacement Tutor Available: If a replacement tutor cannot be arranged, We, Future Leaders will cancel the scheduled session. In this circumstance, Clients may choose one of the following options: 

      ○ Apply the value of the missed session as a credit towards the next term; 

      ○ Arrange a make-up 1:1 session (subject to tutor availability); or 

      ○ Only where the client is not booking a make-up session and is not continuing into the next term, a refund for the missed session will be provided. 

Make-up sessions 

● Four (4) make-up sessions will be granted for each calendar year and are subject to availability, and will expire at the commencement of the following year if not taken. 

● It is the Client's responsibility to keep track of any owed make-up sessions. If the Client fails to contact Us to arrange any make-up session, the session will be forfeited and no other refunds or credits will be issued. 

● Make-up sessions can only be scheduled during the school holidays. 

● We, Future Leaders will always aim to schedule the make-up session with the Student's regular tutor. However, if the regular tutor's availability does not align with the Student's availability, We, Future Leaders will allocate a suitable substitute tutor for these sessions. 

● Families with outstanding Fees will not be eligible to schedule any make-up sessions until all outstanding Fees are paid. 

● Once a make-up session has been booked, the session cannot be rescheduled or cancelled by You. 

School Holiday Workshops/Sessions, Assessments and Other Once-Off Sessions 

● In the event that Clients do not attend a scheduled school holiday workshop, assessment or other session, no refunds, credits or Fee reduction will be provided for no-shows, cancellations or change of mind, irrespective of notice or reason. 

● In the event that We, Future Leaders is unable to conduct a scheduled school holiday session due to insufficient enrolment numbers, sickness, tutor unavailability or otherwise, We, Future Leaders reserves the right to cancel the scheduled session and Clients will have the option to receive any paid Fees in the form of a refund or a credit note towards any future sessions. 

Tutoring Services & Staffing 

● As tutoring primarily occurs outside of school hours, many of our tutors also have other employment or study commitments during the day. While We, Future Leaders will always endeavour to maintain consistency for all Students, tutor availability may change from time to time. In such circumstances, We, Future Leaders reserves the right to make staffing adjustments as needed and will always act in the best interests of the Student. 

● Homework is an optional add-on service that includes the provision of homework materials and the marking of Student work. If You would like this service, You must notify Us. An additional fee will apply to cover administration time and materials. This fee is determined on a case-by-case basis and may vary depending on the subject, grade level, and quantity of work required. 

● Classes for Students in Prep to Year 6 follow structured programs throughout the term that are aligned to the Student's state curriculum. 

● Classes for Students in Years 7 to 12 follow structured programs for approximately half of each lesson. The remaining time is dedicated to questions, revision and personalised support tailored to the Student’s current schoolwork. 

● Student progress varies and is influenced by a range of factors, many of which fall outside the tutoring environment. A Student's main learning environment and source of education is their school, where they spend a majority of their learning time. As Students attend tutoring for a limited period each week, it is important that families maintain reasonable expectations regarding progress. We make every effort to support Student learning, growth, and confidence during sessions, and we encourage open communication. If Clients have any concerns about Student progress, we welcome discussions with Our management after You have consulted the Student's school teacher/s. 

Unanticipated Services 

● Only the Services which are listed in Our Proposal are included. 

● If additional Services are requested by You or are mutually deemed necessary, these additional Services will be quoted to You in a new Proposal. This new Proposal must be accepted by You before the additional Services can commence. ● Examples of such additional work may include but are not limited to: 

      ● Administrative work, such as: 

            ● Reviewing multiple / lengthy specialist reports (i.e. from a speech pathologist, paediatric assessment) for the purpose of ensuring Our Services meet Student needs. 

            ● Providing detailed feedback about Student progress (via phone, in person, written or otherwise), outside of Our usual complimentary Student progress reports. 

            ● Providing detailed learning plans or recommendations (via phone, in person, written or otherwise), outside of Our usual complimentary Student progress reports. 

            ● Writing letters of recommendation (i.e. for students applying for scholarships, or entry into a school). 

      ● Meetings, such as: 

            ● Separate meet and greets between Students and tutors, prior to sessions commencing (face to face, online or otherwise). 

            ● Meetings between parents / carers and Our learning manager, director, or other staff (face to face, online or otherwise). 

            ● External meetings where Our staff are required to be present (i.e. meetings at the Student’s school). 

Communication & Feedback 

● Our preferred method of communication is by way of email, however you may periodically hear from us by way of text or phone call. Please note that Our phone is not always monitored and thus We will always endeavour to respond in a timely manner. 

● We stand behind the quality and professional standard of all Services We provide. If at any time You are not completely satisfied with the Services delivered, We encourage You to raise Your concerns with Us promptly and respectfully. We value the opportunity to understand and address any issues, restore Your confidence in Our Services, and ensure that similar concerns do not arise in the future. 

● We welcome feedback from Clients and we take pride in our commitment to continually improving our Services. Clients who wish to communicate feedback with Us must do so in accordance with Our feedback process: 

      ● Respectfully contact us by way of email; 

      ● If required, a phone call will be scheduled to discuss the feedback further; and 

      ● If required, a meeting will be arranged to discuss the feedback further. 

      ● If Your first point of feedback is via phone call, We may request that You place Your concerns in writing (by way of email) before further discussions are had. 

● Tutors are unable to provide verbal feedback immediately after sessions due to scheduling constraints, confidentiality requirements and the need to maintain appropriate noise levels within the centre. 

● Clients and families will receive formal progress reports at the end of each term (where a Student has attended their sessions for 9 weeks within a term). 

● When the minimum attendance is met, reports for group sessions will be provided at the end of each term and will be an overview of the class, not tailored to each individual Student. For a Fee, Clients can request individualised reports for group sessions. 

● When the minimum attendance is met, reports for 1:1 sessions will be provided at the end of each term and will be specific to the Student. 

● Students in high school have the option to communicate with tutors between sessions, for the sole purpose of learning (i.e. reviewing an assessment, asking a question). This communication may be by way of email or text. If You do not permit this communication, You must inform Us by email. 

Safety & Respect 

● Tutors and staff must be treated with respect at all times, and We, Future Leaders will always treat Clients and Students will respect at all times. 

● Under no circumstances are You to enter the classroom, learning space or staff areas without prior permission from Us. This is to ensure the safety and confidentiality of all Students, staff and parents and to respect lesson times. 

● Under no circumstances are Students to bring any food or drinks (aside from water) into the classroom, unless medically necessary and previously agreed to by We, Future Leaders management. This is to ensure the safety and hygiene of the centre for Students and staff. 

● Students may be removed from a session if behaviour is continually disruptive or disrespectful. In the event that this occurs, the Student will be provided with independent work, families will be notified and enrolment may be terminated at Our discretion if the negative behaviour persists. 

● Students and families must respect our centres, including the building, our resources, waiting areas, neighbours and communal facilities (such as hallways, carparks, elevators, bathrooms etc.). Continued failure to comply with this may, at our discretion, result in termination of enrolment. 

● Under no circumstances are families to conduct meetings, phone calls, video calls, or loud conversations in waiting or communal areas. Continued failure to comply with this may, at our discretion, result in termination of enrolment. 

● For child protection and safety reasons, photography and videography are strictly prohibited on site. Clients, families and Students must not take photos or videos of any children, Students, staff or sessions within the premises at any time. ● Students in Prep-Year 2 must be escorted into and out of the centre by a responsible adult. Students in year 3 and above are permitted to enter and leave the centre on their own under the following conditions: 

      ● They are a returning Student and are familiar with the location; 

      ● They are responsible and respectful; and 

      ● You notify Us of Your permission. 

● Students are to arrive for and leave their session on time. We cannot guarantee supervision before or after a Student’s scheduled session time. A late collection fee of $10.00 for any late collection past five (5) minutes will be charged. Continued failure to comply with this may, at Our discretion, result in termination of enrolment. 

● Students are encouraged to borrow books from Our library and records of books borrowed will be kept. We ask that books are treated with care and respect, and are returned within a reasonable time frame. Any lost or non-returned items will be charged. 

● In the event that breakages occur in our centre due to the actions of Your Student or family, the cost of repair or replacement will be charged to the You. 

● Students and families have access to password protected internet in our centre. The username and password information is not to be shared. It is vital that all internet users practice safe internet usage. Failure to comply with this will result in termination of enrolment. 

● The safety, wellbeing, and learning progress of our Students is our priority. If our staff observe any matters that may be relevant to a Student’s health, safety, or wellbeing, we will communicate these observations to You. Similarly, if learning-related observations are made, we may provide general recommendations to support the Student’s progress. Please note, however, that We, Future Leaders and our staff are not healthcare or medical professionals. Any observations or recommendations we provide are general in nature and must not be considered medical, psychological, behavioural, or therapeutic advice. You remain responsible for seeking independent professional advice where appropriate. 

● If Students have health care plans (asthma etc.), We, Future Leaders must be provided with a copy. If medication is required and cannot be appropriately administered by the Student, it must be provided to We, Future Leaders management with written instructions. 

Parental Supervision (Online Sessions) 

● Parents/guardians are responsible for ensuring that Students attending online sessions have: 

      ○ a safe and appropriate environment in the home, and not in the bedroom (if the bedroom is the only appropriate location, the door must be left open); 

      ○ appropriate supervision where needed; 

      ○ suitable devices and internet connection. 

● We accept no liability for injuries, accidents, or incidents occurring in the home during online sessions. 

Your Role 

● You must take reasonable care and take sole responsibility to protect Your own interests and the interests of Students in respect of Your use of the Services, including, but not limited to, satisfying Yourself as to the appropriateness of the Services for the Students personal circumstances. 

Force Majeure 

● We, Future Leaders will not be liable for any failure to provide the Services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside Our reasonable control including, but not limited to pandemic, war, strikes, theft, explosions, acts of terrorism, lockouts, industrial disputes or unrest, government restrictions or intervention or restrictions or intervention of other competent authorities, transport delays, fire, act of God, breakdown of plant, shortage of supplies or labour, storms or tempest, vandalism or riot, civil commotions, accidents of any kind, failure by subcontractors or the late arrival of inventory or other material (each an ‘Event of Force Majeure’). 

● Our obligations will be suspended until the Event of Force Majeure ceases to cause the failure or delay (as the case may be). 

● You will not be relieved of any obligation to make payment to Us regardless of any Event of Force Majeure unless required by law. 

Consumer guarantee 

● Certain legislation including the Australian Consumer Law (‘ACL’) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer You with rights, warranties, guarantees and remedies relating to the provision of services by Us to You which cannot be excluded, restricted or modified (‘Statutory Rights’). 

● Nothing in these Terms excludes Your Statutory Rights as a consumer under the ACL. 

● You agree that our liability for services provided to consumers is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute (except for Your Statutory Rights). 

● Except for Your Statutory Rights, the Services are provided without warranties of any kind, either express or implied, and We expressly disclaim all warranties of any kind. 

Limitation of Liability 

● While We, Future Leaders is committed to supporting each Student’s learning, development and confidence, We do not guarantee specific academic outcomes, grade improvements, exam scores, or school placements. Student progress is influenced by multiple factors outside our control including the Student’s effort, engagement, school environment, health, home routines, and external circumstances. 

● Any observations, suggestions or recommendations made by our tutors or staff are general in nature and based solely on information available during tutoring sessions. Such recommendations must not be interpreted as medical, psychological, behavioural, therapeutic, diagnostic, or legal advice. Families remain solely responsible for seeking independent professional advice from appropriately qualified practitioners where required. 

● To the fullest extent permitted by law, the total liability of We, Future Leaders for any claim arising out of or in connection with the Services is limited to the value of the session(s) in question. We exclude all liability for indirect, consequential, incidental or special losses, including but not limited to loss of opportunity, loss of data, emotional distress, or reputational harm. 

Service Disruptions 

● We are not liable for disruptions or interruptions to sessions caused by matters outside our reasonable control, including but not limited to: 

      ● internet outages or instability during online sessions; 

      ● device malfunctions; 

      ● power outages; ● unexpected illness or emergencies; 

      ● extreme weather events; 

      ● technology platform failures (e.g., Zoom, Teams). 

      ● evacuations 

Where feasible, we will make reasonable efforts to reschedule affected sessions, but such disruptions do not constitute grounds for refunds unless explicitly provided elsewhere in these Terms. 

Privacy 

● We, Future Leaders collect personal, contact, enrolment and academic information about Students and families for the purpose of providing tutoring, administering enrolments, billing, scheduling, safeguarding Students, and communicating with families. 

● Personal information may be used for the following purposes: 

      ○ managing enrolments and payments; 

      ○ communicating schedules, updates, cancellations, or program information; 

      ○ tailoring tutoring programs and content to Student needs; 

      ○ preparing feedback, progress notes or reports; 

      ○ complying with our legal and child safety obligations. 

● We will not disclose personal or Student information to external parties except: 

      ○ where required by law; 

      ○ where necessary for operational purposes (e.g., sharing relevant information with tutors delivering sessions); 

      ○ where a parent/guardian has provided explicit consent; or 

      ○ where there is a child safety concern and disclosure is required to protect a Student’s wellbeing. 

● We do not sell, trade, or rent personal information to third parties. 

● For more information on how We manage your information, please see Our Privacy Policy detailed on Our website. 

Miscellaneous 

● Headings used in these Terms are included for convenience only and will not limit or otherwise affect their meaning. 

● The failure of Us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. 

● Any ambiguities in the interpretation of the Terms shall not be construed against the drafting party. 

● These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales, Australia. 

We, Future Leaders Pty Ltd ACN 651 832 058 (‘We Future Leaders’, ‘We’, ‘Us, ‘Our’) provide tutoring, mentoring and coaching services to school-aged children (‘Students’) (‘Services’).

These Terms of Service (‘Terms’) set out the terms on which We, Future Leaders Pty Ltd offer to provide, and You agree to accept, the Services.

Your acceptance of the Services constitutes acceptance of these Terms (as revised from time to time) and these Terms constitute a binding agreement between You and We, Future Leaders.

We may modify these Terms at any time and any such modifications shall be deemed effective immediately upon providing the same to You. Your continued acceptance of the Services shall constitute Your acceptance of the modified Terms.

In these Terms of Service, the terms ‘Client’, ‘You’ and ‘Your’ refer to the individual or entity that agrees to, or uses, the Services.

Proposal

● Prior to providing the Services, We, Future Leaders will provide each Client with a proposal which sets out the cost for the following:

        ○ The Services to be provided; 

        ○ The cost associated with the Services (‘Fee’); and 

        ○ The billing cycle for the Services. 

     (’Proposal’) 

● The Proposal is offered on the basis of these Terms 

● Your payment of any Fee constitutes acceptance of the Proposal and these Terms. 

● Unless we agree otherwise, Proposals will be offered on annual basis. 

Enrolment for year

● All Student enrolments are for the duration of the full school year. 

● Upon enrolment, You become liable for the first term’s Fees in advance, which must be paid in accordance with the Proposal. 

● Subsequently, the Fees for each term are payable in accordance with the Proposal and will automatically continue on a rolling term-to-term basis. 

● Other than as set out in these Terms, Fees are non-refundable and will not be reduced or credited in the event of withdrawal, non-attendance or any decision to cease participation before the end of the year. 

● In exceptional circumstances, We may consider requests for Fee adjustments or credits on a case-by-case basis. Any such adjustments are made entirely at Our discretion and must be agreed to in writing. 

Trial

● New Students have the option of one paid trial prior to yearly enrolment. 

● Following the end of a paid trial, if a Client wishes to enrol a Student, they must do so for the entirety of the year. 

Termination

● You may only terminate these Terms in accordance with the terms herein by providing Us with 2 weeks' written notice. 

● We may immediately terminate these Terms if: 

      ○ We cease providing the Services; or 

      ○ You breach your obligations under these Terms or under any laws, regulations or codes of conduct that may apply. 

● In the event of these Terms being terminated, You will not be entitled to any refund or compensation (unless otherwise detailed under these Terms or required by law). 

Fee & Payment Policies 

● Once paid, all Fees are non-refundable (unless otherwise set out in these Terms). 

● Unless otherwise agreed by We, Future Leaders (such in the case of NDIS funding), all payments for Services must be made by the Client by way of direct debit. 

● You warrant that the direct debit information You provide to Us is true and complete, that You are authorised to use the account to make the payment and that You will maintain sufficient funds in Your account to cover the ongoing Fees. 

● Direct debits will occur to the value and frequency detailed in the Proposal. 

● If the Client's bank account has insufficient funds at the time of a direct debit, a dishonour fee of $5.00 will be applied for every failed payment. 

● If any Fees remain outstanding 7 days after the due date, a $5.00 late payment fee will be charged, and an additional $5.00 late fee will be applied for every subsequent week that the payment is late to cover the administration costs required to recover late payments. 

● Nothing prevents Us from taking any action necessary to recover any unpaid fees. If You fail to pay, Your information may be passed on for collection and or legal action. You acknowledge and agree that You are liable for and will pay all costs including debt collection, commission, solicitor’s fees and any out of pocket expense. 

● If You fail to pay Fees, We may suspend a Student’s participation in our sessions until payment is made. 

● Sessions will be billed based on the We, Future Leaders term calendar, which may differ from the NSW school calendar. 

● If We, Future Leaders accidentally overcharges the Client's bank account due to administration error or otherwise, Clients have the option to receive the value of the difference between the overcharged amount and the correct amount, in the form of a refund or credit note towards future sessions. 

● If We, Future Leaders accidentally undercharges the Client's bank account due to administration error or otherwise, We, Future Leaders reserves the right to recover the undercharged Fees. 

● Sessions that fall on a public holiday will not occur and therefore, for regular direct debit Clients, the billing cycle will end one week early and for Clients who pay upfront, the overall Fee will be reduced accordingly. 

Cancellation and alteration to enrolment 

● Clients who wish to cancel or alter their enrolment in any group or individual session must provide Us with 2 weeks' written notice (by way of email). Receipt of this notice will be acknowledged by Us by return email. Billing will continue until the end of the 2 week notice period regardless of attendance. 

Student sessions 

● Students who arrive late to their scheduled session will still be required to finish at the originally booked end time. No credits or refunds will be applied for any missed time due to late arrival. 

● In the event that a group or personal session begin late due to We, Future Leaders delays or technical difficulties, lost time will be made up over future sessions. Please note that due to timetabling, it may not always be possible for this make-up time to occur in one block. 

● Group sessions and workshops require a minimum of 2 Student enrolments in order to proceed. If the group session or workshop does not have the minimum enrolment requirements, Clients have the option to pay 1:1 rates, otherwise, the group session or workshop will be cancelled. 

● Families are responsible for collecting Students at the program's scheduled finish time. A late collection fee of $10.00 for any late collection past 5 minutes will be charged. 

Family & Multi-Session Discounts 

We, Future Leaders offers the following family and multi session discounts: 

● A 10% discount applies when a family enrols in two (2) or more sessions per week. 

Please note that family and multi-session discounts only apply where the total hours of session time within a family is a minimum of two (2) hours, across two (2) or more sessions within a week. For example: 

● Sibling 1 attends 2 x 30 minute sessions per week and Sibling 2 attends 1 x 1 hour session per week. This totals 2 hours for the family across 3 sessions within the week, therefore qualifying for the discount. 

● Student A attends 3 x 1 hour sessions per week. This totals 3 hours for the family across 3 sessions within the week, therefore qualifying for the discount. 

● Student B attends 1 x 2 hour session per week. While the minimum hours have been met, the minimum sessions have not, therefore, not qualifying for the discount. 

For the purposes of these Terms, ‘family’ means individuals within the immediate family. Extended family members, such as cousins, relatives living elsewhere, or non-household members, are not eligible for family discounts. 

Enrolment Policies 

Group Sessions 

Annual Commitment 

Class enrolment secures a place for the Student for the entire year, regardless of attendance. Accordingly, no refunds, credits, or fee reductions will be provided for missed sessions, irrespective of the reason or notice given (unless otherwise set out in these Terms). You become liable for the first term’s Fees in advance, which must be paid in accordance with the Proposal. As all classes are expected to be at capacity, make-up classes are not available. 

We, Future Leaders cancellations 

● In the event that the usual group session tutor is unavailable due to sickness or otherwise, We, Future Leaders will provide a replacement tutor, and the session will proceed and Clients billed as usual. 

● If a replacement group session tutor is unable to be arranged, We, Future Leaders will cancel the scheduled Group session and Clients will have the option to either: 

       ● Apply the value of the missed session as credit towards the next term; 

       ● Only where Clients have paid upfront and are discontinuing the Services in the next term, will a refund be available. 

1:1 Tutoring (in person or online) 

Annual Commitment 

1:1 tutoring requires a commitment for the entire year unless otherwise agreed in writing with We, Future Leaders management. Enrolment secures a dedicated tutoring time allotment for the Student for the full year irrespective of attendance, and Clients will be billed accordingly (unless otherwise set out in these Terms). 

Client Cancellations 

● Less than 24 Hours’ Notice: If a Client provides less than 24 hours’ notice of cancellation, for any reason, no rescheduling, make-up session or refund will be permitted. 

● More than 24 Hours’ Notice: If a Client provides more than 24 hours’ notice of cancellation, for any reason, the Client may reschedule the session in accordance with Our make-up policy. 

We, Future Leaders' Cancellations 

● Tutor Unavailability: If the scheduled 1:1 tutor is unavailable due to illness or other reasons, We, Future Leaders will provide a replacement tutor. In such cases, the session will proceed as normal. 

● No Replacement Tutor Available: If a replacement tutor cannot be arranged, We, Future Leaders will cancel the scheduled session. In this circumstance, Clients may choose one of the following options: 

      ○ Apply the value of the missed session as a credit towards the next term; 

      ○ Arrange a make-up 1:1 session (subject to tutor availability); or 

      ○ Only where the client is not booking a make-up session and is not continuing into the next term, a refund for the missed session will be provided. 

Make-up sessions 

● Four (4) make-up sessions will be granted for each calendar year and are subject to availability, and will expire at the commencement of the following year if not taken. 

● It is the Client's responsibility to keep track of any owed make-up sessions. If the Client fails to contact Us to arrange any make-up session, the session will be forfeited and no other refunds or credits will be issued. 

● Make-up sessions can only be scheduled during the school holidays. 

● We, Future Leaders will always aim to schedule the make-up session with the Student's regular tutor. However, if the regular tutor's availability does not align with the Student's availability, We, Future Leaders will allocate a suitable substitute tutor for these sessions. 

● Families with outstanding Fees will not be eligible to schedule any make-up sessions until all outstanding Fees are paid. 

● Once a make-up session has been booked, the session cannot be rescheduled or cancelled by You. 

School Holiday Workshops/Sessions, Assessments and Other Once-Off Sessions 

● In the event that Clients do not attend a scheduled school holiday workshop, assessment or other session, no refunds, credits or Fee reduction will be provided for no-shows, cancellations or change of mind, irrespective of notice or reason. 

● In the event that We, Future Leaders is unable to conduct a scheduled school holiday session due to insufficient enrolment numbers, sickness, tutor unavailability or otherwise, We, Future Leaders reserves the right to cancel the scheduled session and Clients will have the option to receive any paid Fees in the form of a refund or a credit note towards any future sessions. 

Tutoring Services & Staffing 

● As tutoring primarily occurs outside of school hours, many of our tutors also have other employment or study commitments during the day. While We, Future Leaders will always endeavour to maintain consistency for all Students, tutor availability may change from time to time. In such circumstances, We, Future Leaders reserves the right to make staffing adjustments as needed and will always act in the best interests of the Student. 

● Homework is an optional add-on service that includes the provision of homework materials and the marking of Student work. If You would like this service, You must notify Us. An additional fee will apply to cover administration time and materials. This fee is determined on a case-by-case basis and may vary depending on the subject, grade level, and quantity of work required. 

● Classes for Students in Prep to Year 6 follow structured programs throughout the term that are aligned to the Student's state curriculum. 

● Classes for Students in Years 7 to 12 follow structured programs for approximately half of each lesson. The remaining time is dedicated to questions, revision and personalised support tailored to the Student’s current schoolwork. 

● Student progress varies and is influenced by a range of factors, many of which fall outside the tutoring environment. A Student's main learning environment and source of education is their school, where they spend a majority of their learning time. As Students attend tutoring for a limited period each week, it is important that families maintain reasonable expectations regarding progress. We make every effort to support Student learning, growth, and confidence during sessions, and we encourage open communication. If Clients have any concerns about Student progress, we welcome discussions with Our management after You have consulted the Student's school teacher/s. 

Unanticipated Services 

● Only the Services which are listed in Our Proposal are included. 

● If additional Services are requested by You or are mutually deemed necessary, these additional Services will be quoted to You in a new Proposal. This new Proposal must be accepted by You before the additional Services can commence. ● Examples of such additional work may include but are not limited to: 

      ● Administrative work, such as: 

            ● Reviewing multiple / lengthy specialist reports (i.e. from a speech pathologist, paediatric assessment) for the purpose of ensuring Our Services meet Student needs. 

            ● Providing detailed feedback about Student progress (via phone, in person, written or otherwise), outside of Our usual complimentary Student progress reports. 

            ● Providing detailed learning plans or recommendations (via phone, in person, written or otherwise), outside of Our usual complimentary Student progress reports. 

            ● Writing letters of recommendation (i.e. for students applying for scholarships, or entry into a school). 

      ● Meetings, such as: 

            ● Separate meet and greets between Students and tutors, prior to sessions commencing (face to face, online or otherwise). 

            ● Meetings between parents / carers and Our learning manager, director, or other staff (face to face, online or otherwise). 

            ● External meetings where Our staff are required to be present (i.e. meetings at the Student’s school). 

Communication & Feedback 

● Our preferred method of communication is by way of email, however you may periodically hear from us by way of text or phone call. Please note that Our phone is not always monitored and thus We will always endeavour to respond in a timely manner. 

● We stand behind the quality and professional standard of all Services We provide. If at any time You are not completely satisfied with the Services delivered, We encourage You to raise Your concerns with Us promptly and respectfully. We value the opportunity to understand and address any issues, restore Your confidence in Our Services, and ensure that similar concerns do not arise in the future. 

● We welcome feedback from Clients and we take pride in our commitment to continually improving our Services. Clients who wish to communicate feedback with Us must do so in accordance with Our feedback process: 

      ● Respectfully contact us by way of email; 

      ● If required, a phone call will be scheduled to discuss the feedback further; and 

      ● If required, a meeting will be arranged to discuss the feedback further. 

      ● If Your first point of feedback is via phone call, We may request that You place Your concerns in writing (by way of email) before further discussions are had. 

● Tutors are unable to provide verbal feedback immediately after sessions due to scheduling constraints, confidentiality requirements and the need to maintain appropriate noise levels within the centre. 

● Clients and families will receive formal progress reports at the end of each term (where a Student has attended their sessions for 9 weeks within a term). 

● When the minimum attendance is met, reports for group sessions will be provided at the end of each term and will be an overview of the class, not tailored to each individual Student. For a Fee, Clients can request individualised reports for group sessions. 

● When the minimum attendance is met, reports for 1:1 sessions will be provided at the end of each term and will be specific to the Student. 

● Students in high school have the option to communicate with tutors between sessions, for the sole purpose of learning (i.e. reviewing an assessment, asking a question). This communication may be by way of email or text. If You do not permit this communication, You must inform Us by email. 

Safety & Respect 

● Tutors and staff must be treated with respect at all times, and We, Future Leaders will always treat Clients and Students will respect at all times. 

● Under no circumstances are You to enter the classroom, learning space or staff areas without prior permission from Us. This is to ensure the safety and confidentiality of all Students, staff and parents and to respect lesson times. 

● Under no circumstances are Students to bring any food or drinks (aside from water) into the classroom, unless medically necessary and previously agreed to by We, Future Leaders management. This is to ensure the safety and hygiene of the centre for Students and staff. 

● Students may be removed from a session if behaviour is continually disruptive or disrespectful. In the event that this occurs, the Student will be provided with independent work, families will be notified and enrolment may be terminated at Our discretion if the negative behaviour persists. 

● Students and families must respect our centres, including the building, our resources, waiting areas, neighbours and communal facilities (such as hallways, carparks, elevators, bathrooms etc.). Continued failure to comply with this may, at our discretion, result in termination of enrolment. 

● Under no circumstances are families to conduct meetings, phone calls, video calls, or loud conversations in waiting or communal areas. Continued failure to comply with this may, at our discretion, result in termination of enrolment. 

● For child protection and safety reasons, photography and videography are strictly prohibited on site. Clients, families and Students must not take photos or videos of any children, Students, staff or sessions within the premises at any time. ● Students in Prep-Year 2 must be escorted into and out of the centre by a responsible adult. Students in year 3 and above are permitted to enter and leave the centre on their own under the following conditions: 

      ● They are a returning Student and are familiar with the location; 

      ● They are responsible and respectful; and 

      ● You notify Us of Your permission. 

● Students are to arrive for and leave their session on time. We cannot guarantee supervision before or after a Student’s scheduled session time. A late collection fee of $10.00 for any late collection past five (5) minutes will be charged. Continued failure to comply with this may, at Our discretion, result in termination of enrolment. 

● Students are encouraged to borrow books from Our library and records of books borrowed will be kept. We ask that books are treated with care and respect, and are returned within a reasonable time frame. Any lost or non-returned items will be charged. 

● In the event that breakages occur in our centre due to the actions of Your Student or family, the cost of repair or replacement will be charged to the You. 

● Students and families have access to password protected internet in our centre. The username and password information is not to be shared. It is vital that all internet users practice safe internet usage. Failure to comply with this will result in termination of enrolment. 

● The safety, wellbeing, and learning progress of our Students is our priority. If our staff observe any matters that may be relevant to a Student’s health, safety, or wellbeing, we will communicate these observations to You. Similarly, if learning-related observations are made, we may provide general recommendations to support the Student’s progress. Please note, however, that We, Future Leaders and our staff are not healthcare or medical professionals. Any observations or recommendations we provide are general in nature and must not be considered medical, psychological, behavioural, or therapeutic advice. You remain responsible for seeking independent professional advice where appropriate. 

● If Students have health care plans (asthma etc.), We, Future Leaders must be provided with a copy. If medication is required and cannot be appropriately administered by the Student, it must be provided to We, Future Leaders management with written instructions. 

Parental Supervision (Online Sessions) 

● Parents/guardians are responsible for ensuring that Students attending online sessions have: 

      ○ a safe and appropriate environment in the home, and not in the bedroom (if the bedroom is the only appropriate location, the door must be left open); 

      ○ appropriate supervision where needed; 

      ○ suitable devices and internet connection. 

● We accept no liability for injuries, accidents, or incidents occurring in the home during online sessions. 

Your Role 

● You must take reasonable care and take sole responsibility to protect Your own interests and the interests of Students in respect of Your use of the Services, including, but not limited to, satisfying Yourself as to the appropriateness of the Services for the Students personal circumstances. 

Force Majeure 

● We, Future Leaders will not be liable for any failure to provide the Services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside Our reasonable control including, but not limited to pandemic, war, strikes, theft, explosions, acts of terrorism, lockouts, industrial disputes or unrest, government restrictions or intervention or restrictions or intervention of other competent authorities, transport delays, fire, act of God, breakdown of plant, shortage of supplies or labour, storms or tempest, vandalism or riot, civil commotions, accidents of any kind, failure by subcontractors or the late arrival of inventory or other material (each an ‘Event of Force Majeure’). 

● Our obligations will be suspended until the Event of Force Majeure ceases to cause the failure or delay (as the case may be). 

● You will not be relieved of any obligation to make payment to Us regardless of any Event of Force Majeure unless required by law. 

Consumer guarantee 

● Certain legislation including the Australian Consumer Law (‘ACL’) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer You with rights, warranties, guarantees and remedies relating to the provision of services by Us to You which cannot be excluded, restricted or modified (‘Statutory Rights’). 

● Nothing in these Terms excludes Your Statutory Rights as a consumer under the ACL. 

● You agree that our liability for services provided to consumers is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute (except for Your Statutory Rights). 

● Except for Your Statutory Rights, the Services are provided without warranties of any kind, either express or implied, and We expressly disclaim all warranties of any kind. 

Limitation of Liability 

● While We, Future Leaders is committed to supporting each Student’s learning, development and confidence, We do not guarantee specific academic outcomes, grade improvements, exam scores, or school placements. Student progress is influenced by multiple factors outside our control including the Student’s effort, engagement, school environment, health, home routines, and external circumstances. 

● Any observations, suggestions or recommendations made by our tutors or staff are general in nature and based solely on information available during tutoring sessions. Such recommendations must not be interpreted as medical, psychological, behavioural, therapeutic, diagnostic, or legal advice. Families remain solely responsible for seeking independent professional advice from appropriately qualified practitioners where required. 

● To the fullest extent permitted by law, the total liability of We, Future Leaders for any claim arising out of or in connection with the Services is limited to the value of the session(s) in question. We exclude all liability for indirect, consequential, incidental or special losses, including but not limited to loss of opportunity, loss of data, emotional distress, or reputational harm. 

Service Disruptions 

● We are not liable for disruptions or interruptions to sessions caused by matters outside our reasonable control, including but not limited to: 

      ● internet outages or instability during online sessions; 

      ● device malfunctions; 

      ● power outages; ● unexpected illness or emergencies; 

      ● extreme weather events; 

      ● technology platform failures (e.g., Zoom, Teams). 

      ● evacuations 

Where feasible, we will make reasonable efforts to reschedule affected sessions, but such disruptions do not constitute grounds for refunds unless explicitly provided elsewhere in these Terms. 

Privacy 

● We, Future Leaders collect personal, contact, enrolment and academic information about Students and families for the purpose of providing tutoring, administering enrolments, billing, scheduling, safeguarding Students, and communicating with families. 

● Personal information may be used for the following purposes: 

      ○ managing enrolments and payments; 

      ○ communicating schedules, updates, cancellations, or program information; 

      ○ tailoring tutoring programs and content to Student needs; 

      ○ preparing feedback, progress notes or reports; 

      ○ complying with our legal and child safety obligations. 

● We will not disclose personal or Student information to external parties except: 

      ○ where required by law; 

      ○ where necessary for operational purposes (e.g., sharing relevant information with tutors delivering sessions); 

      ○ where a parent/guardian has provided explicit consent; or 

      ○ where there is a child safety concern and disclosure is required to protect a Student’s wellbeing. 

● We do not sell, trade, or rent personal information to third parties. 

● For more information on how We manage your information, please see Our Privacy Policy detailed on Our website. 

Miscellaneous 

● Headings used in these Terms are included for convenience only and will not limit or otherwise affect their meaning. 

● The failure of Us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. 

● Any ambiguities in the interpretation of the Terms shall not be construed against the drafting party. 

● These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales, Australia. 

● If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions, which continue in full force and effect. 

● You agree to use Your best endeavours to resolve any dispute arising out of or relating to these Terms, with Us, prior to resorting to any external dispute resolution process. Please notify Us in writing of any dispute You may have. 

● In respect of the subject matter of the Terms, the Terms contain the entire understanding between the parties. Any previous oral and written communications, representations, warranties or commitments are superseded by the Terms and do not affect the interpretation or meaning of the Terms and each of the Parties has relied entirely on its own enquiries before entering into the Terms. 

Confirmation of Terms 

Please review and digitally sign the Terms below to indicate Your acceptance.

● You agree to use Your best endeavours to resolve any dispute arising out of or relating to these Terms, with Us, prior to resorting to any external dispute resolution process. Please notify Us in writing of any dispute You may have. 

● In respect of the subject matter of the Terms, the Terms contain the entire understanding between the parties. Any previous oral and written communications, representations, warranties or commitments are superseded by the Terms and do not affect the interpretation or meaning of the Terms and each of the Parties has relied entirely on its own enquiries before entering into the Terms. 

Confirmation of Terms 

Please review and digitally sign the Terms below to indicate Your acceptance.

Any new features, content or tools which are added to the Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to the Website. It is Your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Headings used in the Terms of Service are included for convenience only and will not limit or otherwise affect their meaning.

1. Terms of use

   
   

   a. By agreeing to these Terms of Service, You represent and warrant that You:

   
   

   i. are at least 18 years of age;

   
   

   ii. will only use the Website, the Products and Services lawfully; and

iii. will adhere to any age restrictions which apply to any Product or Service.

b. A breach or violation of any of the Terms of Service will result in an immediate termination of Your Products and Services.

2. Prohibited uses

   
   

   a. In addition to other prohibitions as set out in these Terms of Service, You are prohibited from:

   
   

   i. violating these Terms of Service;

   
   

   ii. violating the terms of any applicable third party;

   
   

   iii. using the Website or the Products and Services in any way which We consider inappropriate or which might bring Us, the Products and Services or other Users into disrepute, including (without limitation):

   
   

   A. for any unlawful, deceptive or fraudulent purpose;

   B. solicit others to perform or participate in any unlawful acts;

   
   

   C. violate any regulation, rule, law, ordinance or the like;

   
   

   D. to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

   
   

   E. to harass, abuse, stalk, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability or otherwise interfere, infringe or violate the rights of any other party;

   
   

   F. to upload or transmit viruses or any other type of malicious code or technology that will or may affect the functionality or operation of the Website, the Products and Services, other websites or the Internet;

   
   

   G. to collect or track the personal information of others;

   
   

   H. to spam, phish, pharm, pretext, spider, crawl, or scrape;

   I. circumvent or manipulate our fee structure, the billing process, or monies owed to Us;

   
   

   J. to gain or attempt to gain unauthorised access to Our computer network or User accounts;

   K. to attempt to damage, disable, overburden, or impair our servers or networks;

   
   

   L. interfering with any other User;

   
   

   M. for any obscene or immoral purpose;

   
   

   N. to interfere with or circumvent the security features of the Website, the Products and Services, other websites or the Internet; or

   
   

   O. facilitating or assisting a third party to do any of the above acts.

   
   

   b. We reserve the right to terminate Your use of the Website, the Products and Services or any related website for violating any of the prohibited uses.

   
   

3. General conditions

   
   

   a. We reserve the right to refuse the Website or the Products and Services to anyone for any reason at any time.

   
   

   b. You understand that by using the Website, Your content, may be transferred unencrypted and involve:

   
   

   i. transmissions over various networks; and

   
   

   ii. changes to conform and adapt to technical requirements of connecting networks or devices.

   
   

   c. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or the Products and Services without express written permission by Us.

   
   

4. Accuracy, completeness and timeliness of information

   
   

   a. While We use all reasonable efforts to ensure that all information on the Website (Information) is accurate and up to date, occasionally there may be Information on the Website that contains inaccuracies, omissions, typographical errors or is out of date in respect of, but not limited to descriptions, pricing, promotions, offers and availability.

   
   

   b. We do not give any warranty or representation as to the accuracy, validity, reliability, completeness or timeliness of the Information.

   
   

   c. The use of this Website and the Information is at Your own risk and We accept no liability to any person or entity for any loss, damage or cost incurred as a result of reliance on the Information.

   
   

   d. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update the Information or cancel orders if any Information is inaccurate at any time without prior notice (including after You have submitted an order).

   
   

5. Modifications to the products, service and prices

   
   

   a. All descriptions of Products and Services and associated pricing are subject to change at any time without notice, at Our sole discretion.

   
   

   b. We shall not be liable to You or to any third-party for any modification, price change, suspension or discontinuance of the Website or a Product or Service.

   
   

   c. Certain Products and Services may be available exclusively online through the Website and may have limited quantities.

   
   

   d. We reserve the right, but are not obligated, to limit or prohibit the sales of Our Products and Services to any person, geographic region or jurisdiction.

   
   

   e. Any offer for any Product and Service made on the Website is void where prohibited.

   
   

   f. We do not warrant that the quality of any Product or Service purchased or obtained by You will meet Your expectations.

   
   

   g. We have made every effort to display as accurately as possible the colours and images of Our Products and Services, however We cannot guarantee that Your computer monitor's display of any colour will be accurate.

   
   

   h. We have made every effort to describe as accurately as possible Our Products and Services, however We do not warrant that product descriptions are accurate, complete, reliable, current or error-free.

   
   

6. Accuracy of billing and account information

   
   

   a We reserve the right to refuse any order You place with Us.

   
   

   b. You agree to provide current, complete and accurate purchase and account information for all purchases made through the Website.

   
   

   c. You agree to promptly update Your account and other information, including Your email address and credit card details, so that We can complete Your transactions and contact You as needed.

   
   

   d. You acknowledge and agree that You are personally responsible and liable for ensuring all Your details, including, but not limited to, delivery details, are inputted correctly when making a purchase through the Website. We will not be responsible or liable for Products incorrectly delivered where You have incorrectly inputted any information.

   
   

7. Refunds

   
   

   a. All online purchases are final. No refunds, exchanges, credits, or cancellations will be provided once a purchase has been completed.

   
   

   b. It is Your responsibility to ensure that all delivery details, including email addresses and contact information, are entered correctly at the time of purchase. We take no responsibility for resources or products delivered to an incorrect email address or contact point due to user error. No refunds, exchanges, replacements, or re-issuing of products will be provided in such circumstances.

   
   

8. Third-party links

   
   

   a. Certain content available via Our Website may include materials from third-parties.

   
   

   b. Third-party links on the Website may direct You to third-party websites that are not affiliated with Us.

   
   

   c. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third-parties.

   
   

   d. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

   
   

   e. Please review carefully the third-party's policies and practices and make sure You understand them before You engage in any transaction.

   
   

   f. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

   
   

9. User comments, feedback and other submissions

   
   

   a. If, at Our request, You send specific submissions (for example contest entries) or without a request from Us, You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘Comments’), You agree that We may, at any time, without consent, restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that You forward to Us.

   
   

   b. We are and shall be under no obligation to:

   
   

   i. maintain any Comments in confidence;

   
   

   ii. pay compensation for any Comments; or

   
   

   iii. respond to any Comments.

   
   

   c. We may, but have no obligation to, monitor, edit or remove Comments that We determine in Our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

   
   

   d. You agree that Your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

   
   

   e. You further agree that Your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Website or any related website.

   
   

   f. You may not use a false e‑mail address, pretend to be someone other than Yourself, or otherwise mislead Us or third-parties as to the origin of any Comments.

   
   

   g. You are solely responsible for any Comments You make and their accuracy.

   
   

   h. We take no responsibility and assume no liability for any Comments posted by You or any third-party.

   
   

10. Copyright and Intellectual Property

    
    

    a. The Website and the Products and Services contain material which is owned by or licensed to Us (or Our affiliates and/or third party licensors as applicable) and is protected by Australian and international laws, including but not limited to the trademarks, trade names, software, design, images, graphics, layout, appearance and look of the Website and the Products and Services.

    
    

    b. Our logo and other material used in connection with the Website and the Products and Services are unregistered or registered trademarks of Us (collectively ‘Marks’).

    
    

    c. ‘Intellectual Property’ includes all code, algorithms, copyright, fees, pricing, registered and unregistered Marks, logos, slogans, designs, audio tracks, information, images, photographs, patents, know-how, trade secrets, ideas, methods, diagrams, drawings, databases, notes, documents, confidential information and any other proprietary or industrial rights relating to Us (in each case whether registered or unregistered or whether capable of registration), together with any applications for registration and any rights to registration or renewal of such rights anywhere in the world and whether created before or after the date of these Terms, goodwill in the business and Website and the Products and Services, trade, business, company or organisation names, internet domain names, images and layout.

    
    

    d. You agree that, as between You and Us, We own all Intellectual Property rights in the Website and the Products and Services and that nothing in these Terms constitutes a transfer of any Intellectual Property rights.

    
    

    e. We own the Intellectual Property including copyright which subsists in all creative and literary works displayed on the Website and in the Products and Services.

    
    

    f. The Website and the Products and Services is protected by copyright, trademark, patent, trade secret, international treaties, laws and other proprietary rights and may have security components that protect digital information only as authorised by Us.

    
    

    g. Other trademarks, service marks, graphics and logos used in connection with the Website and the Products and Services are the trademarks of their respective owners (collectively ‘Third Party Marks’).

    
    

    h. The Intellectual Property, Marks and Third Party Marks may not be copied, imitated or used, in whole or in part, without the prior written permission of Us or the applicable trademark holder.

    
    

    i. Users do not obtain any interest or licence in the Intellectual Property, Marks or Third Party Marks without the prior written permission of Us or the applicable trademark holder.

    
    

    j. Users may not do anything which interferes with or breaches the Intellectual Property rights.

    
    

11. Personal information

    
    

    a. We respect the privacy of Our Users and have created a Privacy Policy that sets out the rights and responsibilities regarding personal information disclosed on the Website.

    
    

    b. Please read our Privacy Policy for more information.

    
    

12. Disclaimers

    
    

    a. We provide the Website and the Products and Services as is, and You use the Website and the Products and Services at Your own risk.

    
    

    b. To the fullest extent allowable under applicable law, We disclaim all warranties, representations and conditions, whether express or implied, including any warranties, representations and conditions that the Website or the Products and Services are merchantable, of satisfactory quality, reliable, accurate, complete, suitable or fit for a particular purpose or need, non-infringing or free of defects or errors or able to operate on an uninterrupted basis, or that the use of the Website or the Products and Services by a User is in compliance with laws applicable to the User or that information transmitted in connection with the Website or the Products and Services will be successfully, accurately or securely transmitted.

    
    

    c. We make no warranties or representations, express or implied, as to the timeliness, accuracy, quality, completeness or existence of the Information, technical accessibility, fitness or flawlessness of the Website or the Products and Services or that Your use of the Website or the Products and Services will not infringe rights of third parties.

    
    

    d. You agree that from time to time We may remove the Website or the Products and Services for indefinite periods of time or cancel the Website or the Products and Services at any time, without notice to You.

    
    

13. Limitation of liability

    
    

    a. As a condition of using the Website and the Products and Services, and in consideration of the Website and the Products and Services provided by Us, We exclude and You agree to the fullest extent allowable under applicable law, in no event shall We or Our related bodies corporate:

    
    

    i. be liable to the User or any third party with respect to use of the Website and the Products and Services, including without limitation participation in online payment; and

    
    

    ii. be liable to the User or any third party for any direct, indirect, special, incidental, punitive, consequential, or exemplary damages, including, without limitation, damages for loss of goodwill, lost profits, loss of earnings, loss of business opportunities, loss, theft or corruption of User information, Information or data, the inability to use the Website or the Products and Services or device failure or malfunction, however arising (including negligence) or otherwise arising in connection with:

    
    

    A. the use of the Website or the Products and Services by You, including but not limited to damages resulting from or arising from Your reliance on the Website or the Products and Services, or the interruptions, errors, defects, delays in operation or other conduct by third parties, or any failure of performance of the Website or the Products and Services;

    
    

    B. any unauthorised access to or use of Our servers and /or any personal information or financial information stored therein;

    
    

    C. any errors or omissions in any Information;

    
    

    D. the disclosure of any of Your information;

    
    

    E. the breach, or alleged breach, of any warranty, express or implied, relating to these Terms of Service or any transaction; or

    
    

    F. Government restriction, strikes, war, any natural disaster or force majeure, or any other condition beyond Our reasonable control.

    
    

    b. To the fullest extent allowable under applicable law, the maximum aggregate liability of Us or other affiliated companies to a User, whether in contract, tort (including negligence), strict liability or other theory, arising out of or relating to the use of or inability to use the Website or the Products and Services, is the amount that the User pays, if any, to Us for access to or use of the Website or the Products and Services during the six months period immediately prior to the event giving rise to such liability or one hundred dollars (AUD$100) if no such payments have been made, as applicable.

    
    

    c. The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.

    
    

14. Indemnification

    
    

    a. By using the Website and/or the Products and Services, You agree to defend and indemnify and hold Us (and our parent, related bodies corporate, officers, directors, contractors, employees and agents) harmless from and against any claims, actions, suits, demands, damages, liabilities, costs or expenses (including legal costs and expenses on a full indemnity basis), including in tort, contract or negligence, arising out of or connected to Your use of or access to the Website or the Products and Services, any breach by You of these Terms or Service, any wilful, unlawful or negligent act or omission by You and any violation by You of any applicable laws or the rights of any third party.

    
    

    b. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defences.

    
    

15. Shopify, Paypal, Afterpay and Google Pay

    
    

    a. Shopify

    
    

    i. Our Website is hosted by Shopify and Shopify provide Us with the online e-commerce platform that allows Us to sell our Products and Services to you.

    
    

    ii. As Our Website is hosted by Shopify, Your use of the Website will also be governed by Shopify’s terms of use and privacy policy.

    
    

    iii. By using the Website You acknowledge that You have read and accepted Shopify’s terms of use and privacy policy available at www.shopify.com (‘Shopify Terms’).

    
    

    iv. If any of the provisions of the Shopify Terms conflict with the Terms of Service, the terms of the Terms of Service have priority.

    
    

    b. Paypal

    
    

    i. Payments made through Our Website may processed using Paypal.

    
    

    ii As such, any payments made through the Website will also be governed by Paypal’s terms of use and privacy policy.

    
    

    iii. By using the Website You acknowledge that You have read and accepted Paypal’s terms of use and privacy policy available at www.paypal.com (‘Paypal Terms’).

    
    

    iv. If any of the provisions of the Paypal Terms conflict with the Terms of Service, the terms of the Terms of Service have priority.

    
    

    c. Google Pay

    
    

    i. Payments made through Our Website may processed using Google Pay.

    
    

    ii. As such, any payments made through the Website will also be governed by Google Pay’s terms of use and privacy policy.

    
    

    iii. By using the Website You acknowledge that You have read and accepted Google Pay’s terms of use and privacy policy available at www.pay.google.com (‘Google Pay Terms’).

    
    

    iv. If any of the provisions of the Google Pay Terms conflict with the Terms of Service, the terms of the Terms of Service have priority.

    
    

16. Miscellaneous

    
    

    a. Headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect their meaning.

    
    

    b. The failure of Us to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

    
    

    c. Any ambiguities in the interpretation of the Terms of Service shall not be construed against the drafting party.

    
    

    d. These Terms of Service, the Website and the Products and Services are governed by the laws of New South Wales. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales.

    
    

    e. If any provision of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions, which continue in full force and effect.

    
    

    f. You agree to use Your best endeavours to resolve any dispute arising out of or relating to these Terms, with Us, prior to resorting to any external dispute resolution process.  Please notify Us in writing of any dispute You may have.

    
    

    g. In respect of the subject matter of the Terms of Service, the Terms of Service contain the entire understanding between the Parties. Any previous oral and written communications, representations, warranties or commitments are superseded by the Terms of Service and do not affect the interpretation or meaning of the Terms of Service and each of the parties has relied entirely on its own enquiries before entering into the Terms of Service.

    
    
    
    
    
    

    For any questions or notice, please contact us at:

http://www.wefutureleaders.com.au/

Address: 101/550 Princes Highway Kirrawee 2232 NSW

Email: welcome@wefutureleaders.com.au

Last updated: March 2026